New1b is fully committed to protecting the privacy and security of every member's personal data. This document transparently explains how we collect, use, store, and protect your information.
A summary of how new1b handles your personal data
| Data Type | Purpose of Collection | Retention Period |
|---|---|---|
| Identity Information (Name, IC) | Account verification and KYC compliance | Throughout the active membership period + 5 years |
| Contact Information (Email, Phone Number) | Account communication and security | Throughout the active membership period + 2 years |
| Financial Data (Bank Account, e-Wallet) | Deposit and withdrawal processing | Throughout the active membership period + 7 years |
| Gaming Activity Data | Transaction records and responsible gaming pattern tracking | 5 years after the last transaction |
| Technical Data (IP, Device, Browser) | Account security and fraud prevention | Rolling 12 months |
| Cookie and Analytics Data | User experience and site performance improvements | Up to 24 months or until deleted |
Welcome to the new1b Privacy Policy. This document is the official statement by new1b on how we manage the personal data of members using our platform in Malaysia. As a responsible online entertainment platform, we take every aspect of data protection seriously — not merely to satisfy legal requirements, but because we genuinely value the trust you place in us.
This Privacy Policy applies to all personal information collected through the new1b website, mobile app, online gaming platform, and any of our official communication channels including email and Live Chat. By registering or continuing to use new1b's services, you acknowledge that you have read and understood this policy.
This Privacy Policy is written in Bahasa Melayu to ensure full comprehension by our members in Malaysia. In the event of any discrepancy with a translated version in another language, this Bahasa Melayu version shall serve as the primary reference.
New1b collects various types of personal data to ensure the services we offer function safely, smoothly, and satisfactorily. Data is collected directly from you, automatically as you use our platform, and in some cases through trusted third-party sources.
Data you provide directly:
Data collected automatically:
We never collect unnecessary data. Every piece of information we request has a clear and legitimate purpose, and is handled to the highest security standards.
The personal data we collect is used solely for legitimate, clearly stated purposes. new1b does not use your data for unrelated purposes without first obtaining your consent.
New1b does not sell, rent, or share your personal data with third parties for their own marketing purposes. However, in operating the platform, we may need to share certain information with the following parties within strict and controlled parameters:
Every third party we work with is required to comply with strict data protection standards and may only use your data for purposes that have been agreed upon in writing with new1b.
Your data is never sold to advertisers or third-party data brokers. This commitment is absolute and will not be compromised by any commercial interest.
Protecting your personal data is new1b's highest technical priority. We continuously invest in the latest security infrastructure to keep your information safe from both external and internal threats.
While we take all reasonable precautions, no security system can be guaranteed 100% foolproof. In the event of any material security incident involving your data, we will notify you within the timeframe prescribed by applicable law.
New1b uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. However, disabling essential cookies may affect the functionality of certain parts of the new1b platform.
As a data subject, you have certain rights regarding the personal data we hold about you. new1b fully respects and facilitates the exercise of these rights:
You have the right to request a copy of the personal data we hold about you at any time.
If your data is inaccurate or incomplete, you have the right to request an immediate correction.
You may request deletion of your data subject to legal record-retention obligations.
You have the right to object to the processing of your data for direct marketing purposes.
In certain circumstances, you may request that we restrict how we process your data.
You have the right to receive your data in a machine-readable format for transfer.
To exercise any of the above rights, please contact our privacy team via email at [email protected] or through the Live Chat within the platform. We will process your request within 30 business days.
New1b reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new technological developments. The "Last Updated" date at the top of this page will always reflect the most current version.
For material changes — such as changes to how we use or share your data — we will provide clear notice via your registered email or an in-platform notification at least 14 days before the changes take effect. It is your responsibility to review this page periodically.
If you have any questions, concerns, or complaints about how new1b handles your personal data, don't hesitate to contact us. We have a dedicated team to address all data privacy-related issues.
We take every privacy complaint seriously and will investigate each case thoroughly and impartially.
Our concrete commitment to the personal data security of every member
Every piece of data you submit through the new1b platform is protected with 256-bit SSL encryption — the same technology used by major banks in Malaysia. Your data cannot be intercepted or read by unauthorised parties during transmission.
New1b has never and will never sell your personal data to advertisers, data brokers, or any third party for their own commercial purposes. Your information belongs to you — we are merely its custodian, not its owner.
Access to members' personal data is strictly limited to staff who genuinely require it to perform their duties. All access is logged, monitored, and periodically audited by our internal security team.
In the event of any security incident that may affect your data, we are committed to notifying you within the required timeframe. Transparency in critical situations is part of our responsibility to you.
You have the full right to access, correct, or request deletion of your personal data. Our privacy team is ready to help you exercise these rights easily and without unnecessary hassle.
New1b's Privacy Policy is drafted with due regard to applicable data protection laws in Malaysia. We continually update our practices in line with the latest legislative developments to ensure full protection for our members.
Answers to the most frequently asked questions from new1b members about their data
We understand that your trust is our most valuable asset. Join millions of Malaysian members who play with peace of mind, knowing their privacy is fully protected by new1b.